ORDERS

Orders

*How will I know if my order is confirmed?
You will receive an order confirmation via email.

*Can I make changes or cancel my online order?
Please contact us immediately via e-mail:sale@pinkpalms.net. If you contact us within 20 minutes of placing your order we can cancel and replace the order. However, once an order begins processing no changes can be made. Most orders are shipped within 24 hours. In this case, we ask that you please wait until the order arrives and follow the normal return policy procedure. Clearance items may not be returned or exchanged.

*Can I change the style, color or size after an order is placed?
We are unable to make any product changes to an existing order. Please contact us immediately via e-mail:sale@pinkpalms.net. If you contact us within 20 minutes of placing your order we can cancel and replace the order. However, once an order begins processing no changes can be made. Most orders are shipped within 24 hours. In this case, we ask that you please wait until the order arrives and follow the normal return policy procedure. Clearance items may not be returned or exchanged.

*How can I track the status of my order?
If you have an account with us, please Sign In and go to "My Orders". Click "View Order" under Order Detail & Tracking. Next to the item(s) you will see the tracking number. Click on it to see the status of your shipment.

What is a Pre Order item? What if I want to cancel a Pre Order?
A Pre Order item is one that you are ordering before we have it in inventory. You may cancel a pre order item up until the time your order has begun processing. To cancel a pre-order item, please Sign In to your account and go to "My Orders". Click "View Order" under Order Detail & Tracking. If the order has not started processing, then next to the item(s) there is a cancel button. You may cancel it yourself there or you may contact customer service via phone or live chat to assist you. Once your order has been sent to a shipping facility it may no longer be cancelled.